Last updated: 15 July 2026
This Refund & Cancellation Policy (“Policy”) applies to all services purchased through thebuad.com (“Buad”, “we”, “us”, “our”), including Digital Marketing, Digital & Web Development, Events Management, Media & Content Production, PR & Intermediation, and Brand Activation (“Services”). By purchasing a Service through our website, you agree to the terms below.
Because our Services involve custom creative work, strategic planning, and time-based resource allocation, refunds and cancellations are handled differently depending on how far your project has progressed and the nature of the service.
Once you select a package and complete payment on our website, you will receive a confirmation email outlining the scope of work, timeline, and amount received. Depending on the Service selected, we may require full payment upfront or a deposit followed by milestone-based payments. Work begins only after payment (or the required deposit) is confirmed.
Before work commences — If you cancel within 48 hours of payment and before our team has started any work (research, planning, design, content creation, or vendor/venue booking), you are eligible for a full refund, minus any payment gateway processing fees.
After work has commenced — Once our team has begun work — including strategy development, creative concepting, design drafts, content production, or vendor bookings — cancellations are eligible for a partial refund based on the percentage of completed work, minus any non-recoverable third-party costs already incurred (e.g. vendor deposits, ad spend, licensing fees).
Advertising & media spend — Any budget allocated to third-party platforms (e.g. Meta, Google, TikTok) on your behalf is non-refundable once a campaign has launched, as these funds are paid directly to the platform.
Events Management — Cancellations made within 14 days of the scheduled event date are non-refundable, as venue and vendor commitments are typically locked in at that stage. Cancellations made earlier may receive a partial refund after deducting confirmed third-party deposits.
Branding & creative work — Once a custom concept, logo, or creative deliverable has been presented for review, that design phase is considered commenced and is non-refundable, though revisions remain available per your package.
We reserve the right to cancel or suspend an order if required information, access, or approvals are not provided within a reasonable time (typically 30 days), or in cases of misuse, fraud, or breach of our Terms & Conditions. In such cases, a partial refund reflecting work completed to date may be issued at our discretion.
Government fees, domain registration, third-party licensing (fonts, stock media, plugins), and advertising spend already disbursed to platforms are non-refundable under any circumstances.
Send your request in writing to info@thebuad.com or WhatsApp +968 99 227 199, including your order reference and reason for cancellation. Our team will review your request within 5 business days.
Approved refunds are issued to the original payment method within 14 business days of approval. Processing times may vary depending on your bank or payment provider.
Sultanate of Oman, Muscat
Email: info@thebuad.com
Phone: +968 22 079102